Megabus has terrible customer service from the drivers to the agents at the call center. No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 3 hours prior to departure. The company features the newest fleet of buses between Toronto and Montreal, luxury double deckers offer free wi-fi, panoramic windows and a green alternative way to travel. As a consumer, I am more concerned with how a service is being provided rather than the service itself. After filling out your trip details in our journey planner, click on the "assisted travel" option, and answer a few simple questions that will allow us to do our very best to accommodate you. Trying to reserve seat for a trip from Hampton va to Baltimore md. I'm infuriated. During my last phone call with customer service supervisor Oliver at 2:20pm on 08/03/2020, Oliver hung up on me after informing me that they have a strict no refund policy even though I didn't get to use my ticket! We recommend that young adults be prepared to produce a photo ID with proof of age to avoid being refused from traveling on our buses. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. This is the Megabus help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. Online bus ticket booking available. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. You can trade in your reservation online as long as it’s more than 3 hours before your scheduled departure. From 0-150, people of all ages are required a ticket to travel with megabus, children and babies included. Megabus cannot store these items if they are out of a case due to the potential for damage to other customers' luggage. Sharing is what powers GetHuman's free customer service contact information and tools. I didn't even request a refund, just a new ticket for the following Saturday. You should u se the Megabus contact number to make a complaint, make a booking, or for general enquiries. Customers with special requirements can easily book a ticket on megabus. Do children/babies need a ticket to travel on megabus? Customers are also welcome to call 1-877-GO2-MEGA (1-877-462-6342) to have one of our dedicated customer service representatives assist them … This information is also posted on our service … In total, you can communicate with Megabus using 4 different media: phone, email, twitter, web. Once you've submitted the necessary information on the lost item, it will be entered into our system for processing by our lost and found department. This allows megabus drivers to board customers in a timely manner avoiding any delays that may impact the departure of the vehicle. However, alcoholic beverages are not permitted on the bus (including checked baggage). You’d look pretty silly sitting in your own booster seat. ready so we can verify your age and ask for your beauty secrets. I lost my luggage on the megabus, just forgot to pick it up. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. $5.00 for trade-ins 6 to 24 hours from departure. Can I cancel and/or get a refund for my reservation? Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. Remind me when call center opens. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Sometimes your schedule changes. The company provide low-cost and reliable bus service between Toronto, Kingston and Montreal. I left my hoodie on the **pm megabus from Toronto to Buffalo airport. Can I take my bicycles, skis, snowboards, golf clubs, or musical instruments on board the bus? Unfortunately megabus buses are unable to carry these items unless they are in a case that does not exceed the dimensions stated in the luggage policy. Currently on my megabus ride from New York (*:**pm) to Boston (*:**pm). The time frame of response may take several days as an investigation to find the lost item must be completed. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (877-462-6342) which we show above. $3.00 for trade-ins more than 24 hours from departure. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. It's easy--just email Chuck here or at inquiries@megabus.com and he will get back to you with a smile within minutes. Initial MegaBus complaints should be directed to their team directly. Calls cost 7p /min plus your company’s access charge. Customer service enquiries concerning megabus services in Canada should be directed to 866-488-4452. Customer Service. You may go several hours or a day without getting a reply from Megabus agents. I double check as I know customer service always lies to make customers wait so I text on Facebook the Megabus page: 'Rebbeca replys: I have no idea where your bus is' .. then 10 minutes later she goes 'There is traffic in Torquay'.. After 40 minutes of delay my wife is very tired so I call the customer service again. Customers under the age of 17 must be accompanied by an adult (17 years or older). It also is (1) a bus and (2) very affordable, which means all manner of humanity is likely to be on the bus with you. MegaBus Customer Service Contacts +44 141 352 4444 (United Kingdom) +1 908 282 7420 (United States) +1 866 488 4452 (Canada) 1538200, MC No. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MegaBus Customer Service. If you can pass for 17 (or it’s close), please have your I.D. You can call Megabus at (908) 282-7420 phone number, write an email, fill out a contact form on their website www.megabus.com, or write a letter to Megabus, 4400 S. Racine Ave, Chicago, Illinois, 60609, United States. Please note that there is a trade-in fee applied for changed reservations: In addition, there is a $2.50 new reservation fee, or $7 when the change is made by telephone, for changed reservations. Or, you can call us on +44 (0) 141 352 4444*. Telephone calls and network access charges may apply. Booster/car seats are recommended, but only for children under the age of 5. Bus service across the United States has never been easier. My Name is Candace Phillips- Grant I was a passenger on your ********** *pm megabus tri... How can I find fare from Katy Mills to*from downtown Houston? Megabus is not responsible for delays or cancellations caused by traffic, road conditions, weather or other causes over which it has no control. Current hold time. This is the final notice. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. 3 reviews of Megabus "Megabus is awesome. If you are looking for Megabus's best customer help page or faq or forum, this is the best entry point according to 175,818 GetHuman users in the last 12 months. For more information, see our luggage policy. The best way to contact Megabus is by calling their customer service number 0845 682 0183. For assistance making or changing a reservation, please call Megabus Customer Service: 877-462-6342. Have a question? If you are looking for Megabus's best customer help page or faq or forum, this is the best entry point according to 175,818 GetHuman users in the last 12 months. Weird Al writes songs about experiences like this, so if you're sketched out by this prospect, Megabus might not be for you. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative. We get that. Megabus, Really you having worst service and customer care support. Calls to this number may be recorded for quality and training purposes. Customer Service is very important to me and is just as unimportant to Megabus. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. COVID update: Megabus has updated their hours and services. *Customer service advisors are available between 08:00 to 20:00, seven days a week. Initial MegaBus complaints should be directed to their team directly. 305 Broadway, Suite 205 New York City, NY 10007, USA. Megabus is a premier intercity motorcoach service in Canada launched in 2009. If you see any errors in this information, be sure to let GetHuman know. If he doesn't know the answer to your question, he'll help connect you to one of our customer service representatives and you'll be back on the right road in no time! This is an example of what a megabus reservation number looks like: 10-1843-090513-M21-1500-WAS-NEW. For guidance, this case must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. I want a refund of $**. Follow Us on Facebook. You can help. Alternatively where megabus fails to provide on time-reliable service for reasons wholly within our control refunds, or alternative travel arrangements, may be offered. megabus makes every attempt to return lost items to their rightful owners and will assist with retrieval to the best of our ability. You’re welcome to snack on our buses. Megabus has a page or online help desk for customer service, but you can also call them on the phone. Pro tips & talking points. Our lost and found department responds to all loss inquiries. Contact Us. Please bring your reservation number with you to board the bus. We are only responsible for issuing the reservation confirmation in line with your request made on this website. Just email Chuck here or at customerservice@megabus.com and in minutes, he will be able to assist you. You can find contact details for MegaBus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Service Information. Need help? Fastest way to talk to a real Megabus rep. Travel for less with megabus.com to over 90 intercity destinations across the UK. Let our new virtual travel assistant, Chuck, help you out! $7.50 for trade-ins 3 to 6 hours from departure. The megabus.com motorcoach service is generally operated in the United States by either Megabus USA LLC, DOT No. For service advisory information and bus status updates, please call and select option 3: 800-827-3490. But check out our information about their phone number 877-462-6342 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. GetHuman features available: Best alternatives to phone. What do I do if I lost an item on the bus? Once completed, megabus reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure. You are using an outdated browser. If an item is lost on a bus, a lost item inquiry must be reported to our lost and found department by filling out this form. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Megabus. J’ai rencontr* un probl*me de r*servation ce matin . GetHuman has no relationship with Megabus and does not operate its help desk or customer support operations. megabus Customer Service Phone Number | Call Now & Skip Wait. So we created a free concierge service you can call at the phone number below. Megabus offers safe, convenient, affordable bus service. Megabus will send an e-mail or text message using the information provided at the time of booking regarding any changes to your service. While 877-462-6342 is Megabus's best toll-free number, there are 7 total ways to get in touch with them. Contact Us. Contact Megabus customer service. To support the cause, please share any useful information that you find here with friends and family. We want to ensure you can quickly and easily change your reservation to match your new schedule. Fares start from $1! Megabus is a cheap mode of transportation that gets you from point A to B. About Us Contact and Support Title VI Notice. The next best way to talk to their customer support team, according to other Megabus customers, is by calling their 908-282-7420 phone number for their Customer Service department. Unaccompanied minors under the age of 17 are not permitted to travel on megabus. Im waiting for Indy-Chicago 7.15 PM in the bus stop since 7PM, now time 8.16 no bus and no proper response from customer … Please upgrade your browser to improve your experience and security. This may include stop changes, schedule changes, cancelled services and weather advisories. Please check with … The cost of your initial reservation will go toward crediting the new one. Sometimes when you dig through the various help topics and volumes on us.megabus.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. Explore megabus.com Begin your trip and explore the most iconic cities in America. If you wish to travel with more than (1) piece of luggage, then you should buy an additional ticket for each additional piece of luggage in advance of your travel. 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